Return & Refund Policy

This policy explains when an item purchased from AllYearWear may qualify for a return, refund, exchange, or replacement, and what information can help us review your request.

1. Return Eligibility

To qualify for a standard return, an eligible item must generally:

• Be returned within 14 days of delivery.
• Be unused, unwashed, and in its original condition.
• Include original packaging when applicable.
• Have proof of purchase or the relevant order information.

Items that do not meet these conditions may not be accepted.

2. Items That Cannot Usually Be Returned

Unless there is a confirmed product or fulfillment issue, the following are generally non-returnable:

• Custom or personalized products.
• Clearance or final-sale items.
• Gift cards, if offered.
• Products marked as non-returnable.
• Items that have been worn, washed, altered, or damaged after delivery.

Reviewing sizing and product details before checkout can help avoid issues with products that are not eligible for standard returns.

3. How to Request a Return

Please use our Contact Us page before sending an item back.

Include your order number, reason for the request, and clear photos if the item is damaged, defective, or incorrect.

If the return is approved, we will provide the applicable return instructions. Please do not send a product back before receiving those instructions.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from the confirmed order, please contact us within 72 hours of delivery.

Include your order number and clear photographs showing the issue. Depending on the circumstances, an eligible resolution may include a replacement, refund, or another appropriate option.

5. Refunds

When a return is required, the item may need to be received and reviewed before a refund is approved.

Approved refunds are generally submitted to the original payment method within 5–7 business days.

Your bank or payment provider may require additional time before the funds appear in your account.

Original shipping charges are generally non-refundable unless the return results from a confirmed error on our side or applicable law requires otherwise.

6. Return Shipping and Exchanges

Customers are generally responsible for return shipping costs when the return is not caused by a damaged, defective, or incorrect item.

If you want a different size or color, contact us before returning the original item. Exchanges depend on product eligibility and availability.

Custom or personalized products produced correctly according to the submitted order generally cannot be exchanged because of a change of mind or an incorrectly selected option.

7. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

Some products may enter processing or production shortly after purchase, so changes or cancellations cannot be guaranteed once fulfillment has started.

This is why we recommend checking the product, size, quantity, delivery address, and any personalization details before completing checkout.

8. Missing Refunds or Return Questions

If an approved refund has not appeared after the expected processing period, first check the original payment account and contact your bank or payment provider.

If you still need assistance, visit our Contact Us page with your order information.

For delivery-related questions, including tracking, delayed packages, or incorrect addresses, please review our Shipping Policy.